Privacy Policy
This Privacy Policy describes how Craft Technologies, Inc. (“Craft,” “we,” “our,” or “us”) collects, stores, uses, and discloses the following categories of personal data:
Customer Data: Personal data that we collect, process, and manage on behalf of our business customers (each, a “Customer”; collectively, “Customers”) as part of the Craft products and services (“Platform”). We process Customer Data based on instructions from the respective Customer, in line with our Data Processing Agreement. Accordingly, this Privacy Policy does not cover the privacy and data processing practices of our Customers, which are governed by their own policies. To understand their policies, please contact them directly.
User Data: Personal data concerning individuals who act on behalf of our Customers and engage with Craft, such as account administrators, users, billing contacts, and authorized representatives on behalf of the Customer. This data includes Customer preferences and needs, as identified by or through engagement with Craft.
Prospect Data: Data related to visitors of our website (www.craftflow.com), participants at events, and any prospective customers, users, or partners (collectively, “Prospects”) who interact with our website, online ads, content, communications, and integrations under our control (the “Sites” and, collectively with the Platform, the “Services”).
1. Introduction
Craft Technologies, Inc. ("Craft," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your Personal Data when you use our services, including our web and mobile applications and other products.
2. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Collecting and Using Personal Data
Personal Data
Personal Data refers to information that can identify an individual. Under GDPR, this includes data such as a name, identification number, location data, and specific identifiers. When using our Service, you may be asked to provide personally identifiable information, including:
Email address
First and last name
Phone number
Payment information (e.g., bank account details)
Location Data: Real-time geographic data collected from mobile devices to enhance field-based functionalities.
Usage Data
Usage Data is automatically collected when you interact with the Service and may include:
Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
App Interaction Data: Pages visited, features used, visit timestamps, time spent on each page, and diagnostic data.
Mobile-Specific Data: Details like device ID, IP address, operating system, and browser type if you access the Service via a mobile device.
Payment Processing
If you pay for products or services within the Service, we may collect details necessary to facilitate transactions, including:
Date of birth
National ID or passport
Billing information
Recording and Consent Compliance
Our Service includes voice recording and transcription features. Customers are responsible for ensuring compliance with recording consent laws within their jurisdiction. Craft provides tools to facilitate recordings but assumes no responsibility for securing consent. Users should understand their local consent requirements before using Craft’s recording features.
Service Provider
A Service Provider is any natural or legal person who processes data on behalf of Craft. Service Providers are third-party companies or individuals employed by Craft to facilitate our Service, provide Service-related functions, or assist Craft in analyzing how the Service is used. Under GDPR, Service Providers are considered Data Processors.
Data Location
Craft Technologies, Inc. processes and stores data within the United States.
We use the information we collect in various ways, including to:
Provide, operate, and maintain our webste
Improve, personalize, and expand our webste
Understand and analyze how you use our webste
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners
Send you emails
Find and prevent fraud
Third-Party Services
Customers can connect Third-Party Services to their Customer Instance. Third-Party Services are typically software integrations that enable additional functionality within the Craft Service, allowing Authorized Users to manage these connections as needed.
Once enabled, the provider of a Third-Party Service may share specific information with Craft. For example, if a Customer enables a single sign-on service, Craft may receive Authorized Users' usernames, email addresses, and additional information necessary for integration. Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to Craft.
When a Third-Party Service is enabled, Craft is authorized to connect and access relevant information according to permissions granted by the Customer or its Authorized Users. Importantly, Craft does not receive or store passwords for any Third-Party Services connected to the Service.
6. Content liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies (e.g., beacons, tags) to track activity on our Service and store certain information. Cookies and tracking technologies allow us to:
Analyze user interactions with our Service
Improve functionality and personalize user experiences
Conduct analytics for Service optimization
Users can manage cookie preferences through browser settings, although disabling cookies may limit some functionalities.Like any other website, Website Name uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other incredibly secret information.
Detailed Information on the Processing of your Personal Data
Analytics
Google Analytics: Tracks website traffic and user behavior. Opt-out available via the Google Analytics Opt-Out Browser Add-on.
PostHog: Collects analytics on feature usage within the Service to improve user experience. Opt-out available via the PostHog Privacy Policy.
Advertising
Meta Ads (Facebook Ads): Targeted ads to promote our Service. Opt-out options are available through Facebook Settings.
Email Marketing
HubSpot: Manages email communications. Opt-out options are available in email footer links. HubSpot Privacy Policy.
Payments
Stripe: Processes payments securely in compliance with PCI-DSS standards. Craft does not store or access credit card details. Stripe Privacy Policy.
Use of Your Personal Data
Craft uses Personal Data for the following purposes:
To provide and maintain our Service: Monitoring usage and ensuring functionality.
To manage your account: Access to features for registered users.
For contract performance: Fulfilling product or service purchases.
To communicate with you: Updates, service-related messages, and security alerts.
To manage requests: Supporting customer service inquiries.
For business transfers: In cases of mergers or acquisitions.
For analysis and improvement: Enhancing user experience through data analysis.
Data Sharing and Disclosure
We may share your data with:
Service Providers: Third-party companies (e.g., AWS) supporting our Service. These providers process data only for specified purposes.
Business Partners: For co-marketing, promotional offers, or events, with appropriate consent.
Legal Compliance: To fulfill legal obligations or protect Craft’s rights.
Affiliates: Controlled affiliates who honor this Privacy Policy.
Data Retention
Craft retains Personal Data only as long as necessary for the outlined purposes or as required by law. Customer Data is retained based on contractual agreements and may be deleted or anonymized upon Service termination. Usage Data is retained for shorter periods unless needed for security or operational improvements.
Data Transfer and Location
Craft processes and stores data in the United States, with possible transfers to other locations for service continuity.
Data Security
We employ security measures such as SSL encryption, access controls, and regular audits. However, no online service is entirely secure, so absolute data security cannot be guaranteed.
Data Subject Rights
Depending on your jurisdiction, you may have rights regarding your Personal Data, including:
Access and Correction: Request access to or correction of your data.
Deletion: Request data deletion within legal limits.
Contact us at support@craftflow.com to exercise these rights.
Compliance with GDPR, CCPA, and Other Regulations
Craft complies with GDPR, CCPA, and other applicable regulations, acting as a data controller or processor as needed. California residents may opt out of data "sale" under CCPA.
Children's Privacy
Our Service is not intended for users under 18. We do not knowingly collect data from children. If we discover any data from a minor collected without consent, we will delete it promptly.
Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: support@craftflow.com
