AI That Powers Your
Entire Contact Center
24/7 AI booking. Real-time agent guidance. Automated QA scoring. Everything you need to transform your contact center—all in one platform.
$829K
from after-hours jobs
100%
calls analyzed
91.4%
booking rate
70%
QA cost reduction
Trusted by leading contact centers
Everything you need. One platform.
Book Every Lead
Inbound calls, chats, and speed to lead — 24/7/365
Nurture Customers
Turn one-time jobs into repeat customers
Outbound Drip Campaigns
Maximize your schedule with Happy Calls, Maintenance Scheduling, and more.
Coach & QA
Score 100% of calls. Coach every CSR.
Top CSRs
Sarah M.+396%
Mike R.+594%
Lisa K.+291%Revenue Recovered
+23%$142.8K
Inbound
AI-powered communication across voice, SMS, and chat
Smart Capacity Management
Your highest-value calls.
Always on the board.
AI prioritizes incoming jobs by revenue potential—automatically making room for the calls that matter most.
Score 100% of Calls. Coach Every Agent.
Stop random call sampling. AI scores every conversation, surfaces coaching opportunities, and prepares everything your supervisors need.
Insights
No setup. No digging.
AI organizes your data and surfaces key trends driving your business—ready out of the box.
Coaching
No more random listening.
AI identifies which agents need coaching, does your prep work, and takes you right to the coaching moments.
Compliance
No more blind spots.
AI scans 100% of conversations, flags compliance issues in real time, and organizes them in one inbox.
Quality
No more manual scoring.
AI scores agents' conversations automatically—compliance, QA criteria, and sentiment.
Guidance
No more waits. No holds.
Equip agents with answers in real-time, pulling from your knowledge base while on the call.
Notes
No more writing notes.
AI automatically summarizes conversations in your CRM, capturing key details and next steps.
See the chat in action
Watch how AI handles customer messages
Frequently Asked Questions
Craft uses the most advanced voice AI in the industry. Our AI sounds genuinely human—with natural pauses, inflection, and conversational flow.
Most callers can't tell the difference. What they notice is fast, helpful service that gets their problem solved.
Craft handles 95% of calls completely—including complex objections, edge cases, and multi-step bookings.
For the rare situations that need a human touch, it seamlessly transfers to your team with full context.
Yes. We integrate with ServiceTitan, Salesforce, ImproveIt 360, and 20+ other platforms.
The AI books directly in your system, updates customer records, and checks tech availability in real-time.
Plans start at $999/month for unlimited calls with 24/7 coverage.
Most companies see positive ROI within the first month from increased booking rates alone.
