Craft vs Lace AI
While Lace AI focuses on call center coaching, Craft covers your entire customer journey—from initial call to the in-home appointment and post appointment re-hash. Craft also goes beyond call center coaching - it actively identifies and recovers revenue opportunities with AI Agents specifically built for home services.
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Why Choose Craft Over Lace-ai?
Unlike Lace AI, which only provides call center coaching for general businesses, Craft's AI Agents actively identify revenue opportunities across your entire customer journey and recover lost deals, all while being specifically designed for home service companies.
The Craft Difference
| Feature | Craft | Lace-ai |
|---|---|---|
| Complete customer journey coverage | Call center + in-home + re-hash | Call center only |
| AI Agents for revenue recovery | ||
| Active revenue opportunity identification | ||
| Built specifically for home services | ||
| Real-time AI Sales Coaching | ||
| Call center coaching, powered by AI | ||
| In-home and field sales coaching | ||
| Complete CRM integration | Limited | |
| Complete customization | Scorecards, key moments, AI rules | Limited customization |
| World-leading transcript accuracy | ||
| Fair pricing | Significantly better value | Enterprise pricing only |
| Easy onboarding and adoption | Complex setup | |
| Industry-specific optimization | Home services workflows & terminology | Generic business coaching |
Complete customer journey coverage
Craft
Lace-ai
AI Agents for revenue recovery
Craft
Lace-ai
Active revenue opportunity identification
Craft
Lace-ai
Built specifically for home services
Craft
Lace-ai
Real-time AI Sales Coaching
Craft
Lace-ai
Call center coaching, powered by AI
Craft
Lace-ai
In-home and field sales coaching
Craft
Lace-ai
Complete CRM integration
Craft
Lace-ai
Complete customization
Craft
Lace-ai
World-leading transcript accuracy
Craft
Lace-ai
Fair pricing
Craft
Lace-ai
Easy onboarding and adoption
Craft
Lace-ai
Industry-specific optimization
Craft
Lace-ai
Discover How Craft's AI Agents Recover More Revenue Than Lace AI
Or call us instead at (929) 309-1787
Leading home services companies have chosen Craft
