A detailed comparison of two AI Customer Service Representative (CSR) platforms for home services businesses.
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Best-in-class AI voice CSR
AI Customer Service Platform
Weekend bookings increase with Broccoli AI
After-hours booking rate with Avoca AI
Never miss revenue opportunities
Avoca AI and Broccoli AI are two leading AI-powered customer service representative (CSR) platforms tailored for home service businesses including HVAC, plumbing, electrical, and roofing contractors. Both serve as virtual 24/7 receptionists that answer calls day or night, book appointments, and handle customer inquiries without human intervention.
These AI CSR solutions help contractors never miss a call or lead, improving response times and booking rates in industries where every missed call can mean lost revenue. While both platforms share core capabilities, each has distinct strengths that make them suitable for different business needs.
| Feature | Avoca AI | Broccoli AI |
|---|---|---|
| 24/7 Call Answering | ||
| Emergency Call Handling | Routes to team | Instant dispatchWakes on-call techs |
| CRM Integration | ServiceTitanNative integration | ServiceTitan + Housecall ProMulti-platform |
| AI Voice Quality | Custom voices + Bilingual (EN/ES) | 75+ voice options (English only) |
| Human CSR Coaching | AI Coach analytics | |
| Concurrent Calls | 100+ simultaneous | 100+ simultaneous |
| Spam Call Handling | Basic filtering | |
| Pricing | $4,000+ per user/year | $3,000+ per user/year |
AI + Human Synergy
Augments your team with AI coaching analytics, improving CSR performance by 25+ points
Deep ServiceTitan Integration
Gold Partner status with real-time sync, seamless booking into dispatch
Bilingual Support
English and Spanish language support out of the box
White-Glove Onboarding
Customized setup with dedicated support and training
Emergency Response Excellence
Instantly dispatches on-call techs, even calls to wake them up for urgent issues
Multi-Platform Support
Works with both ServiceTitan and Housecall Pro
All-in-One Automation
AI receptionist + dispatcher + follow-up specialist in one system
Rapid Deployment
Quick setup, 200+ contractors onboarded in under a year
Both Avoca AI and Broccoli AI excel at ensuring you never miss revenue opportunities. Avoca AI is ideal for businesses wanting to enhance their existing call operations with AI-powered coaching and deep ServiceTitan integration. Broccoli AI shines as a complete automation solution, especially for after-hours and emergency dispatch.
With booking rate improvements of 70%+ (Avoca) and 900% weekend increases (Broccoli), either solution can transform your customer service operations. The choice depends on whether you need AI to augment your team (Avoca) or completely automate your receptionist function (Broccoli).
While Avoca AI and Broccoli AI offer strong AI CSR capabilities, Craft AI provides the most comprehensive solution for home service businesses with features neither competitor matches.
Real-Time AI Sales Coaching
The only platform offering live AI guidance during calls
Complete Coverage
Call center + field sales in one unified platform
Better Value
More features at competitive pricing
Universal Integration
Works with all major CRM platforms
True Multi-Language
Full support for English, Spanish, and more
Smart Auto-Resume
Automatically resumes after interruptions
Craft Exclusive Feature:
Craft is the only AI CSR platform with real-time coaching that guides your team during live calls, resulting in immediate performance improvements and higher close rates.